Objectives:
- Have a greater self-awareness of own leadership style and the impact on their teams
- Understand the difference between leading & managing teams and the role of a leader within your property
- Know how to be a more effective leader and how to create leverage within individuals & teams
- Understand how to empower teams, build relationships, trust & respect
Target Audience: Current and/or potential supervisors.
Course Overview:
Team Leader Role
- Effective team leadership
- Team leader role
- Team communication
- Team problem solving
- Delegating to the team
Team Leadership
- What is leadership ?
- Effective leadership skills
- Leadership framework
- Empowerment
Team Building
- Differences between teams and groups
- Team and problem solving
- Team building event
- Team decision-making
- Resolving team conflict
Team Motivation
- Motivation and productivity
- Self assessment of motivational factors
- Identifying sources of workplace satisfaction and dissatisfaction
- Team motivation and reinforcement theory
- Job design – enrichment, enlargement and rotation
