Objectives:

• To understand the sequence of service for breakfast / lunch / dinner / lounge / room service in line with the AA standards
• To be able to identify service excellence and our guests' expectations
• To be able to deliver the sequence of service in line with AA and company standards
• To understand the concept of ‘Working Smarter and Not Harder’

Target Audience: Current food and beverage team members.

Course Overview:

• What are AA standards, AA rosettes and mystery shopper?
• What is service excellence?
• What are our guests' expectations?
• Breakfast / lunch / dinner / lounge / room service
• Sequence of service
• Working smarter not harder
• Practical role play
• Product knowledge
• Test