Objectives:

• To enable line managers to carry out effective disciplinary and grievance hearings in line with company and legislative requirements.

Target Audience: Current and/or potential supervisors and managers.

Course Overview:

• Discipline in the workplace; praising and reprimanding
• Applying the rules
• The disciplinary procedure and code
• Know your own disciplinary procedure and code
• Interview, communication and assertiveness skills
• Carrying out a disciplinary investigation
• Conducting a disciplinary hearing
• Role Plays
• The grievance procedure
• Know your own grievance procedure
• Problem solving skills
• Grievance case studies